FAQ & support
A little clarity
before you start.
Find answers about interview practice, documents, and feedback.
Which visa interviews can I prepare for?
The preparation library covers F-1 student, B1/B2 visitor, H1B work, J-1 exchange, and M-1 vocational visa interviews. Choose your visa type to explore relevant questions and focus areas.
How long is a mock interview?
A mock interview can run for up to 3 minutes. It may finish earlier when the conversation is complete.
Do I need documents to practice?
No. Documents are optional context. You can start with your applicant facts and add supporting documents when you want to make your preparation more specific.
Can I choose the challenge level?
Yes. Regular offers straightforward questions, Moderate adds follow-ups, and Extreme pushes on vague or inconsistent answers. Choose the level that fits your preparation.
What does my feedback include?
Completed, assessed sessions can show clarity, relevance, concision, consistency, and confidence ratings, together with a practice focus and captured answer evidence. Some sessions may have insufficient evidence for a rating.
Does feedback predict visa approval?
No. VisaCopilot provides interview preparation, not a prediction of a visa decision. Feedback helps you practice clearer, more relevant answers.
Should I memorize the example answers?
No. Examples illustrate how to make an answer specific. Use your own facts and words, and do not add details that are not true of your situation.
Do interview credits expire?
VisaCopilot preparation plans are one-time plans with credits that do not expire. The current plan details are shown on the Pricing page.
Is VisaCopilot a government service?
No. VisaCopilot is an independent interview preparation product. Official application requirements and visa decisions belong to the relevant government authorities.
Still need a hand?
Send us a message and we’ll do our best to help.
Email support
Please leave out passport numbers, application documents, and other sensitive details.